TERMS & CONDITIONS
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
These terms of sale apply to all services supplied by Longstone Solutions. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for services on our website is an offer by you to purchase the services specified in your order. No contract exists between you and us for the sale of any services until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
Longstone Solutions may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
We have taken care to describe and show services as accurately as possible. We provide you with product information on this website. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team using the information on our contacts page.
Every effort is made to ensure that prices shown on this site are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
- Placing a new order at the correct price for those services;
- Cancelling the whole of your order; or
- Cancelling your order for the mis-priced services and reconfirm your order for the correctly priced services.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the services are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the services are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will provide the available services. If any payment has been made by you, you will be credited back to your original payment method.
3. Payment
Payment can be made by any of the options advertised on our website. Payment shall be due prior to services being provided. If payment fails your order will be cancelled.
There will be no provision of services until clear funds have been received.
4. Your right of cancellation
You have the right to cancel your contract with Longstone Solutions at any time up to 10 days after your service(s) have been activated, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing.
You will be credited for the services within 30 days of notifying Longstone Solutions of the cancellation.
6. Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
7. Disclaimer
All information contained within this site is provided by the client. We do not accept responsiblity for any misrepresentation in information suppplied to us by any third party.
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